# Samuel Iloke - IT Support Specialist
Source: https://hello.cv/samueliloke
Calabar

## Links
- Email
- Phone

## About
Highly accomplished IT Support Specialist with over 12 years of experience in networking, database management, software installation, and customer support, now seeking to leverage robust problem-solving and system optimization skills in an Operations Officer role. Proven ability to manage complex information systems, streamline workflows, and ensure seamless functionality, driving operational efficiency and supporting organizational goals, particularly within mission-driven environments like conservation.

## Work
### IT Support Manager | CRGIA
Led comprehensive IT support operations, ensuring high system availability and user satisfaction for a diverse user base.
- Provided first-line technical support to over 50 users, effectively resolving complex hardware and software issues to minimize downtime.
- Troubleshot and resolved critical technical problems across various platforms, including Windows, macOS, Office 365, and Active Directory.
- Implemented proactive solutions that enhanced operational efficiency and user productivity, demonstrating strong problem-solving and technical expertise.
### Senior IT Officer | IEKONDO BANK
Managed critical IT infrastructure and software support, ensuring 24/7 system availability and coordinating complex technical projects.
- Performed comprehensive software and server support, mitigating critical system outages and executing successful software upgrades.
- Managed capacity planning initiatives, optimizing resource allocation and preventing future system performance bottlenecks.
- Coordinated cross-functional teams, including business executives, software experts, and help desk personnel, to maintain a 24/7 availability environment.
### IT/Customer Support Manager | DAVID UMAHI MEDICAL HOSPITAL
Directed IT support and staff training, enhancing system administration and ensuring high levels of customer satisfaction.
- Managed all aspects of IT support, resolving technical issues and maintaining system integrity for hospital operations.
- Developed and delivered IT training programs for staff, significantly improving user proficiency and reducing support requests.
- Implemented strategies to enhance customer support satisfaction, streamlining IT service delivery and improving user experience.
- Administered critical hospital systems, ensuring optimal performance and data security and continuity.

## Education
### UNIVERSITY OF PORT HACOURT | Education
- Graduated in Education
### NATIONAL OPEN UNIVERSITY NIG. | IT
- Graduated in IT
### UNIVERSITY OF CALABARX | Computer Sc.
- Graduated in Computer Sc.

## Languages
- English
- Efik

## Skills
### Technical Support
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- System Administration
- Networking
- Database Management
- Microsoft Packages
- Office 365
- Active Directory
- Windows
- macOS
- Software Installation
### Customer Service
- Customer Support
- User Training
- Client Satisfaction
- Service Delivery
### Operations Management
- System Management
- Process Optimization
- Workflow Streamlining
- Capacity Planning
- Data Analysis
- Problem-Solving
- Strategic Planning
### Leadership & Communication
- Management Skills
- Communication
- Negotiation
- Critical Thinking
- Empathy
- Leadership
- Stakeholder Management
- Cross-functional Coordination

## Source
Read this profile on Hello.cv: https://hello.cv/samueliloke
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